All purchases at bigmadness.com are covered by our "Money Back Guarantee Policy". If you’re not satisfied with your themes or plugins after installation, We will try our very best to help you as much as possible. In case our themes or plugins get any issue that we cannot help, we will refund the full price you paid immediately. Please read the guidelines governing the refund policy:
- Refund is not applicable if there is no issue that we cannot help.
- Refund is equal the theme or plugin.
- Refund is not applicable on Custom Service (such as custom development works, consulting works and any order services we provide).
- Refund would be denied in abuse cases, with abnormally high numbers of downloads within the 7 days
Product Not-As-Described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored.
Major Defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Support Department. We keep the right to rectify the error or defect within 24 hours (exclude Sartuday and Sunday). Please note that our technicians can request temporary access to your server in order to identify and fix the possible issues with our themes or plugins. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.